|Call Center Solutions|
|Call Center Options|
IP Telephony - Voice Over IP
IP telephony also known as "VoIP" has grown to become one of the most used, and cost effective ways to communicate today.
IP Telephony solutions make use of packet-switched connections from the Internet for the exchange of voice, fax and other data forms instead of using the traditional dedicated circuit-switched connections from PSTNs.
Benefits including cost savings, improved productivity, flexibility and advanced features make IP telephony an appealing technology. Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are gradually beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.
VoIP solutions aimed at businesses have evolved into "unified communications" services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences and more—as discrete units that can all be delivered via any means and to any handset, including cell phones. Two kinds of competitors are competing in this space: one set is focused on VoIP for medium to large enterprises, while another is targeting the small-to-medium business (SMB) market.
VoIP runs both voice and data communications over a single network, which can significantly reduce infrastructure costs.
The prices of extensions on VoIP are lower than for PBXs and key systems. VoIP switches run on commodity hardware, such as PCs or Linux systems. Rather than closed architectures, these devices rely on standard interfaces.
VoIP devices have simple, intuitive user interfaces, so users can often make simple system configuration changes. Dual-mode cell phones enable users to continue their conversations as they move between an outside cellular service and an internal Wi-Fi network, so that it is no longer necessary to carry both a desktop phone and a cell phone. Maintenance becomes simpler as there are fewer devices to oversee.What IP Technics provides
A total solution Asterisk based IP-PBX, Nx-PBX which will deliver an affordable feature rich business IP-PBX phone system, that will be intuitive for your employees and increase productivity by delivering the advanced communication features which businesses are coming to depend on. Furthermore, Nx-PBX, will bring on-going cost savings and can easily handle future growth to keep your business effectively interconnected. No longer are the days when your phone system can only be expanded or upgraded after significant license costs. Nx-PBX gives you control and future proofs your investment.
Inbound call centre - Exclusively or predominately handles inbound calls
Outbound call centre - One in which call centre agents make outbound calls to customers or sales leads
Blended call centre - Combining automatic call distribution for incoming calls with predictive dialling for outbound calls, it makes more efficient use of agent time as each type of agent (inbound or outbound) can handle the overflow of the other.
IP Technics understands that Call Centers are the most critical link between companies and their customers. Therefore, we have introduced the most resilient International Call Centers as a multimedia communications tool that provides a window into an organization.
IP Technics’ International Call Center solution effectively enable an organization to extend its operations from any international location, while appearing to be operating locally to their local customers.
Benefits offered to the Call Centre customers
- Highest network availability
- Discounted inbound and outbound international call rates
- Global network coverage, which is digital and predominantly optic fibre based
- World-class centralised network management facility
- Iptechnics also offers flat rated solutions for the transfer of traffic via a Virtual Private Network (VPN)
- IP VPN uses Multi-Protocol Label Switching (MPLS) technology, which offers four classes of service - real time, interactive business, bulk business and general data
Five Call Centre options are available to customers.
Option 1 A Call Centre in the country connects to a foreign call centre via the VoIP international network to convey its voice traffic
Option 2 (usage based up to foreign PoP) - A Call Centre in the country has a silent international foreign call centre entity
Option 3 (usage based up to foreign PoP) - A Call Centre in the country uses IP Technics's foreign partner to convey traffic to the end customer
Option 4 (flat rated up to foreign cloud) - It is similar to option 1, except that the call is conveyed from the country to the foreign cloud via the IP Network using IP VPN and is charged at a flat rate. The foreign cloud refers to the interconnection between ptechnics's foreign PoP and the BtN cloud
Option 5 (flat rated up to foreign PoP and usage based up to foreign PSTN) - It is similar to option 2, except that the call is conveyed from the customer's premises in the country to the local PoP via IP VPN, and thereafter to the foreign PoP via the IP Network using VoIP