Technical Support


Support Services (AMC, FMS, Break Fix)

As your business goes on full swing, you really cannot afford downtime. Crashed servers, crawling networks, vanished data—all these do become a part of life, but should it make your business come to a standstill? Certainly not. IP Technics offers a range of support services that ensure your business continues at fast pace. Annual Maintenance Service

Annual Maintanence Contract

IP Technics’ dedicated team of IT experts take care of the smooth functioning of all your IT resources, from data centers to networks, from servers to storage, from desktops to connectivity.

Facility Management Service

Your Company runs critical applications to ensure business runs like clockwork. However for that to happen, applications need to run like clockwork and so do the IT infrastructure supporting them. That’s what IP Technics ensures with the Facility Management Service. On-site engineers backed by a team of remote experts, ensure quick recovery from any system failure, and coordinate and follow-up with third party vendors/service providers for equipment under warranty. IP Technics’ objective is to ensure that the business sees as little downtime as possible.

Break Fix Services

IP Technics can offer support, remotely and on site, if there is a breakdown of any sorts with IT infrastructure. All these services can be customized to your needs, and the service levels your business demands. IP Technics offers remote monitoring and resolution, 24×7 support, and on-site support to its customers. Casual IT Support – maximum flexibility, minimum outlay.

A key part of our business is to remain flexible and effective when anticipating or responding to your needs. Our clients have access to our Helpdesk and Senior Engineers during business hours with standard response times to help with their problems or to answer questions. Once complete, we only bill for the time we spent working on that issue. Our Casual support service has:

  • A dedicated team which are knowledgeable and experienced
  • Fast, responsive and very reliable service
  • Multi-skilled technicians – Helpdesk, desktop support to high-level technical specialists
  • Remote and on-site services
  • Competitive standard charges

For customers who require occasional support or an accurate estimation on a project or task, our incidental support rate may be ideal for your situation.

  • IP Technics customers can  contact us at any time to request assistance
  • We can provide task estimates & proposals
  • The total of the work is charged only when the work is completed
  • We aim to provide you with a regular update on utilized time
  • Support packages to suit all strengths

We understand your needs. Our range of support contracts offer packages incorporating regular on-site visits, guaranteed response times, fixed budgets and access to a team of dedicated IT professionals. This service is typically customized based on your requirements, after we have evaluated your IT position. Simply contact us to discuss this further today.